Terms of service
GEMELLA General Terms and Conditions of Sale
1. Scope
These general terms and conditions of sale (T&Cs) govern all orders placed on the online shop gemellalashes.com (the “shop”), operated by Debobeauty, sole proprietorship of Déborah Foucout, Rue Ancienne 4, 1227 Carouge (Geneva), Switzerland (“Gemella”, “we”). Placing an order implies unreserved acceptance of these T&Cs.
2. Products and professional use
Gemella sells eyelash extensions, tweezers and accessories intended for professional use by people trained in eyelash extension application. The buyer acknowledges having the skills needed to use them. Photographs and descriptions are as accurate as possible; slight variations (shade, appearance) cannot engage our liability.
3. Prices
Prices are shown in Swiss francs (CHF). Debobeauty is not subject to VAT: no VAT is charged or shown on invoices. For orders delivered to France and the European Union, prices may be shown in euros (EUR); the amount in euros shown at checkout is binding. Shipping costs are shown before the order is confirmed. Gemella reserves the right to change its prices at any time; the applicable price is the one shown at the time of the order.
4. Order
The order is final once payment is confirmed. A confirmation email summarising the order is sent to the address provided. Gemella reserves the right to refuse or cancel an order in the event of a payment dispute, suspected fraud or product unavailability; in the latter case, the full amount is refunded.
5. Payment
Payment is made online, securely, by bank card, TWINT, Apple Pay, Google Pay or PayPal. Payment data is processed by our payment providers (Shopify Payments / Stripe, PayPal) and is never stored by Gemella. The order is only confirmed once payment has been received.
6. Delivery and pickup
Orders for Switzerland are shipped from Switzerland by Swiss Post; orders for France and the European Union are shipped from France by the carrier offered at checkout. Delivery is free in Switzerland for orders from CHF 150. Free pickup is available at the Débo Beauty salon, Rue Ancienne 4, 1227 Carouge (Geneva), during opening hours, after receiving the “order ready” email. Delivery times are indicative. Risk passes on delivery. If a parcel is damaged, report it to the carrier and to contact@gemellalashes.com within 48 hours with photos.
7. Right of withdrawal and returns
You have 14 days from delivery to return a product without giving a reason, under the conditions described in our Refund policy. For hygiene reasons, unsealed, opened or used products (eyelash extensions, tape) cannot be taken back or exchanged, unless faulty.
8. Warranty and complaints
Gemella guarantees that the products delivered conform to the order. Any complaint about a visible defect must be reported within 7 days of delivery to contact@gemellalashes.com, with photos. Products found to be defective are replaced or refunded. Gemella’s liability is limited to the amount of the order; it cannot be engaged for damage resulting from improper or non-professional use, or use contrary to the hygiene and safety rules of eyelash extension application.
9. Intellectual property
The GEMELLA brand, the site, texts, photographs and visuals are protected. Any reproduction without written permission is prohibited.
10. Personal data
The processing of your data is described in our Privacy policy.
11. Applicable law and jurisdiction
These T&Cs are governed by Swiss law. The place of jurisdiction is Geneva, subject to the mandatory provisions applicable to consumers, in particular those of the country of residence for customers in the European Union. The European Commission provides an online dispute resolution platform: https://ec.europa.eu/consumers/odr.
12. Contact
Debobeauty (Déborah Foucout) — Rue Ancienne 4, 1227 Carouge (Geneva), Switzerland — contact@gemellalashes.com — +41 77 204 00 87.
This is a translation of the French version, which prevails in case of discrepancy.